Return & Refund Policy

30-Day Return Policy

We have a 30-day return policy. You have 30 days after receiving your order to contact us and request a return, refund, or replacement.

Eligibility

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging, unless the item arrived damaged, defective, or incorrect.

You must also provide proof of purchase, such as your order confirmation or receipt.

How to Request a Return

To begin a return or refund request, please contact us at Bytex.costumersupport@gmail.com with your order number and a description of the issue. Photos or videos may be requested to help us review your claim.

If your request is approved and a physical return is required, we will provide you with the appropriate return instructions and return address. Please do not send any items back without contacting us first, as unauthorized returns will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible with photos of the product and packaging. We will review the issue and work to provide a replacement or refund when appropriate.

Lost Packages

If your package appears to be lost during transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the shipment and help resolve the issue.

Exchanges

If you would like to exchange an item, please contact us first. We will review your request and provide the appropriate instructions based on the circumstances of your order.

Refunds

Once we have reviewed your request, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Processing times may vary depending on your bank or credit card provider.

Original shipping charges (if applicable) are non-refundable unless the return is due to a damaged, defective, or incorrect item.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at Bytex.costumersupport@gmail.com.